When your PS5 won't connect to the internet via Ethernet cable, the problem is usually a loose connection, faulty cable, or incorrect network settings. Most LAN connection issues can be resolved by checking the physical connection and resetting your network configuration.
Quick answer
• Check the Ethernet cable — ensure it's firmly connected to both PS5 and router
• Try a different cable — swap out the Ethernet cable to rule out hardware failure
• Power cycle both devices — restart your PS5 and router completely
• Reset network settings — use Easy setup or manually configure DNS settings
• Update PS5 firmware — install any available system software updates
Symptoms
• PS5 displays "Cannot connect to the internet" error message • Console shows "Unable to obtain IP address" during connection attempts • Network settings show "Disconnected" status for wired connection • Internet-dependent features and online games are inaccessible
Quick checks
Verify physical connections — check that the Ethernet cable clicks securely into both the PS5 and router ports. Look for any visible damage to the cable.
Test the cable — connect a laptop or other device using the same Ethernet cable to confirm it's working properly.
Check router status — ensure other wired devices can connect to the internet through your router.
Step-by-step fix
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Power cycle your devices — unplug both your PS5 and router for 30 seconds, then plug in the router first and wait 2 minutes before powering on the PS5.
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Connect directly to router — bypass any network switches or extenders by plugging the Ethernet cable straight from PS5 to router.
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Access network settings — go to Settings → Network → Settings → Set Up Internet Connection.
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Select LAN connection — choose Use a LAN Cable from the connection options.
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Try Easy setup first — select Easy to let the PS5 automatically configure network settings.
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Use Custom setup if needed — if Easy setup fails, select Custom and configure:
- IP Address Settings: Automatic
- DHCP Host Name: Do not specify
- DNS Settings: Manual (Primary: 8.8.8.8, Secondary: 8.8.4.4)
- MTU Settings: Automatic
- Proxy Server: Do not use
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Test the connection — select Test Internet Connection to verify the setup works.
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Update system software — go to Settings → System → System Software → System Software Update and Settings → Update System Software to install any available updates.
If it still isn't working
Try a different network — test your PS5 on another router or network to determine if the issue is with your console or home network setup.
Check router configuration — log into your router's admin panel and verify that DHCP is enabled and no MAC address filtering is blocking your PS5.
Contact PlayStation Support — if the console won't connect on any network, you may have a hardware failure that requires professional diagnosis or repair.
Consider router replacement — very old routers may have compatibility issues with newer gaming consoles and might need upgrading.
FAQ
Why does my PS5 keep losing its wired connection? This usually indicates a loose Ethernet port, faulty cable, or overheating router. Try a different cable and ensure your router has adequate ventilation.
Should I use wireless instead of wired connection? Wired connections are generally more stable and faster for gaming. Only switch to wireless if you can't resolve the Ethernet issue.
What DNS servers work best for PS5? Google DNS (8.8.8.8, 8.8.4.4) or Cloudflare DNS (1.1.1.1, 1.0.0.1) typically provide reliable performance for gaming consoles.
Can a bad Ethernet port damage my PS5? A faulty router port is unlikely to damage your console, but avoid forcing cables into ports that seem damaged or loose.