Quick answer
- Ensure your HDMI cable supports ARC (Audio Return Channel).
- Check that your TV's ARC feature is enabled in the settings.
- Restart both your PS5 and TV to refresh the connection.
- Update your PS5 system software to the latest version.
Symptoms
You might notice that audio from Wizard101 is not coming through your sound system, or you may see a message indicating that the ARC connection is not functioning. This can lead to frustration, especially when you're trying to enjoy your game with the best sound quality.
Quick checks
Before diving into detailed troubleshooting, perform these quick checks:
- Confirm that your HDMI cable is securely connected to both the PS5 and the TV.
- Make sure the correct HDMI port on your TV is selected.
- Verify that your sound system is set to the right input for HDMI ARC.
- Look for any visible damage to the HDMI cable.
Step-by-step fix
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Check HDMI Cable: Ensure you are using a certified Ultra High Speed HDMI cable. If you're unsure, consider replacing it with a new one. Certified Ultra High Speed HDMI cable (paid link).
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Enable ARC on TV: Go to your TV's settings menu. Look for an option labeled "Audio" or "Sound" and ensure that the ARC feature is enabled.
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Set PS5 Audio Output: On your PS5, navigate to Settings > Sound > Audio Output. Select "HDMI OUT" and make sure "Audio Format (Priority)" is set to "Linear PCM" or another supported format.
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Restart Devices: Turn off your PS5 and TV. Unplug them from the power source for about 30 seconds, then plug them back in and turn them on.
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Update PS5 Software: Go to Settings > System > System Software > System Software Update and Settings. Check for updates and install any available updates.
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Test the Connection: Launch Wizard101 and check if the audio is now working through your sound system.
If it still doesn't work
If you've followed the steps above and the ARC 1 Pass is still not functioning, consider these additional troubleshooting methods:
- Try a different HDMI port on your TV that supports ARC.
- Test the PS5 with another TV to see if the issue is with the console or the original TV.
- Check your sound system's settings to ensure it supports ARC.
FAQ
Q: What is ARC?
A: ARC stands for Audio Return Channel, allowing audio to travel both ways along the HDMI cable, simplifying connections between devices.
Q: Why isn't my sound system recognizing the PS5?
A: This could be due to incorrect settings on either the PS5 or the sound system. Ensure both devices are set to use HDMI ARC.
Q: Can I use a regular HDMI cable for ARC?
A: No, you need a High Speed HDMI cable that supports ARC for it to function properly.
Q: How do I know if my HDMI cable supports ARC?
A: Check the specifications on the packaging or the manufacturer's website. Look for "ARC" or "Audio Return Channel" mentioned.
Q: What should I do if my TV doesn’t have an ARC port?
A: You may need to use optical audio cables or consider upgrading to a TV that supports ARC.