If your Roku TV won't connect to the internet, the issue is typically caused by network connectivity problems, outdated software, or incorrect network settings. Most connection problems can be resolved by power cycling your devices and checking your network configuration.
Quick answer
• Power cycle both devices — Unplug your Roku TV and router for 60 seconds, then restart them • Verify network settings — Check that you're connecting to the correct Wi-Fi network with the right password • Update Roku software — Install any available system updates through Settings → System → System update • Check router proximity — Move closer to your router or remove physical obstructions
Symptoms
• Roku TV displays "Not Connected" or "Unable to Connect to the Internet" error message • Streaming apps fail to load or show excessive buffering • Wi-Fi network appears in the list but connection fails • Internet-dependent features like software updates or channel downloads don't work
Quick checks
Check other devices — Test if your phone, laptop, or other devices can connect to the same Wi-Fi network. If they can't, the problem is with your internet connection, not the Roku.
Verify Wi-Fi password — Double-check that you're entering the correct Wi-Fi password. Look for the network name and password on your router's label.
Check signal strength — Move your Roku TV closer to the router temporarily to see if distance is causing connection issues.
Step-by-step fix
- Unplug your Roku TV from the power outlet
- Unplug your router from the power outlet
- Wait 60 seconds for both devices to fully power down
- Plug your router back in and wait about 2 minutes for it to fully reboot
- Plug your Roku TV back in and turn it on
- Test the connection by trying to access a streaming app
- If still not working, press the Home button on your Roku remote
- Navigate to Settings → Network → About
- Check your connection status — if it shows "Not connected," select Set up connection
- Choose your Wi-Fi network from the list
- Enter your Wi-Fi password when prompted
- Wait for the connection test to complete
- If the connection fails, go to Settings → System → System update
- Select "Check now" to look for available updates
- Install any updates that are found and restart your Roku TV
If it still isn't working
Check for ISP outages — Contact your internet service provider to confirm there are no service outages in your area.
Try a wired connection — If possible, connect your Roku TV directly to your router using an Ethernet cable to test if Wi-Fi is the specific issue.
Factory reset your Roku — As a last resort, go to Settings → System → Advanced system settings → Factory reset and set up your device again from scratch.
Contact Roku support — If none of these steps work, the issue may be hardware-related and require professional assistance or device replacement.
FAQ
Why does my Roku TV keep losing internet connection? Intermittent connection drops are usually caused by Wi-Fi signal interference, outdated router firmware, or overheating. Try changing your router's Wi-Fi channel or moving the Roku closer to the router.
Can I use my phone's hotspot with Roku TV? Yes, you can connect your Roku TV to a mobile hotspot, but be aware that streaming will consume significant data. Go to Settings → Network → Set up connection and select your phone's hotspot network.
What internet speed do I need for Roku TV? Roku recommends at least 3 Mbps for standard definition content and 9 Mbps for 4K streaming. You can test your connection speed through Settings → Network → Check connection.
Why won't my Roku TV find my Wi-Fi network? If your network doesn't appear, it may be broadcasting on the 5GHz band only. Check your router settings to enable 2.4GHz, or manually add your network by selecting "Connect to a network not shown here."