Quick Answer
- Ensure your HDMI cable supports ARC (Audio Return Channel) functionality.
- Check that the HDMI ARC port on both the receiver and TV is properly connected.
- Verify that ARC is enabled in both the TV and receiver settings.
- Restart both the TV and receiver to refresh the connection.
Symptoms
You may experience one or more of the following issues:
- No sound from the TV when using the receiver.
- The receiver does not recognize the TV as an audio source.
- Audio drops out intermittently.
- The TV remote does not control the receiver volume.
Quick Checks
Before diving into detailed troubleshooting, perform these quick checks:
- Confirm the HDMI cable is securely connected to the ARC port on both the TV and the receiver.
- Ensure that your TV is set to the correct HDMI input.
- Make sure that the receiver is powered on and set to the appropriate input source.
Step-by-Step Fix
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Check HDMI Cable: Make sure you're using a certified HDMI cable that supports ARC. If unsure, consider replacing it with a Certified Ultra High Speed HDMI cable (paid link).
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Enable ARC on TV: Go to your TV settings, navigate to the audio settings, and ensure that HDMI ARC is enabled.
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Enable ARC on Receiver: Access the settings on your Sony STR-DH790. Look for HDMI settings and ensure that ARC is activated.
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Select the Right Input: Make sure the input source on the receiver is set to the HDMI port connected to the TV.
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Restart Devices: Power off both the TV and the receiver. Wait a few seconds, then turn them back on. This can help reset the connection.
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Update Firmware: Check if there are any firmware updates available for both the TV and the receiver. Keeping your devices updated can resolve compatibility issues.
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Test with Other Devices: If possible, connect another device to the HDMI ARC port to see if the issue persists. This can help determine if the problem lies with the TV or the receiver.
If It Still Doesn't Work
If you've followed all the steps and the ARC feature is still not functioning, consider checking the following:
- Inspect the HDMI ports for any visible damage.
- Try using a different HDMI cable.
- Consult the user manual for specific troubleshooting related to your model.
FAQ
Q: Why is my TV not sending audio to the receiver?
A: Make sure that ARC is enabled on both devices and that they are connected to the correct HDMI ports.
Q: Can I use a regular HDMI cable for ARC?
A: While a standard HDMI cable may work, it’s recommended to use a certified HDMI cable that supports ARC for the best performance.
Q: What should I do if my remote doesn’t control the receiver volume?
A: Check if the CEC (Consumer Electronics Control) feature is enabled on both the TV and the receiver.
Q: Is there a specific HDMI port I should use for ARC?
A: Yes, ensure you are using the HDMI port labeled "ARC" on both the TV and the receiver.