Quick answer
- Ensure your HDMI cable supports ARC (Audio Return Channel) functionality.
- Check that the HDMI ARC port on both the receiver and TV is being used.
- Make sure ARC is enabled in both the TV and receiver settings.
- Restart both the TV and receiver to refresh the connection.
Symptoms
You may experience one or more of the following issues when the ARC feature on your Sony STR-DH590 is not functioning correctly:
- No sound from the TV through the receiver.
- Audio is only coming from the TV speakers.
- The receiver does not automatically switch to the correct input.
- You cannot control the volume of the receiver using your TV remote.
Quick checks
Before diving into detailed troubleshooting, perform these quick checks:
- Confirm that the HDMI cable is securely connected to the HDMI ARC port on both the TV and the receiver.
- Verify that you are using a high-speed HDMI cable that supports ARC. Consider using a Certified Ultra High Speed HDMI cable (paid link) for optimal performance.
- Make sure both devices are powered on and set to the correct input/output.
Step-by-step fix
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Check HDMI Connections: Ensure the HDMI cable is connected to the HDMI ARC port on both the Sony STR-DH590 and your TV. Refer to your device manuals if unsure about the ports.
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Enable ARC on TV: Go to your TV's settings menu. Look for the audio or sound settings and enable the ARC feature. This may be labeled as "HDMI ARC" or "Audio Return Channel."
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Enable ARC on Receiver: Access the settings on your Sony STR-DH590. Navigate to the HDMI settings and ensure that ARC is enabled.
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Select the Correct Input: Make sure the receiver is set to the HDMI input that corresponds to the port connected to your TV.
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Restart Devices: Power off both the TV and the receiver. Wait for about 30 seconds, then turn them back on. This can help reset the connection.
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Test Audio: Play something on your TV and check if the audio is now coming through the receiver.
If it still doesn't work
If you've followed all the steps and ARC is still not functioning, consider the following:
- Check for any firmware updates for both your TV and receiver. Sometimes updates can resolve compatibility issues.
- Try using a different HDMI cable to rule out a faulty cable.
- Consult the user manuals for both devices for any specific settings or troubleshooting tips.
FAQ
Q: What if I don’t see the ARC option in my TV settings?
A: Ensure your TV is compatible with ARC. If it is, check if you're using the correct HDMI port.
Q: Can I use a regular HDMI cable for ARC?
A: It’s best to use a high-speed HDMI cable that supports ARC to ensure proper functionality.
Q: Why does my receiver not switch inputs automatically?
A: This can happen if the HDMI-CEC (Consumer Electronics Control) feature is not enabled on either the TV or the receiver. Check the settings for both devices.
Q: Is there a way to test if my HDMI ports are working?
A: Yes, try connecting another device to the HDMI ARC port to see if it works. If it does, the issue may be with the original device.