Quick answer
- Ensure your HDMI cables are certified for high-speed performance. Consider using a Certified Ultra High Speed HDMI cable (paid link).
- Check that your receiver supports both Dolby Atmos and 4K HDR.
- Make sure your Sony Google TV settings are configured for the correct audio and video output.
- Update both your Sony Google TV and receiver firmware to the latest versions.
Symptoms
- No Dolby Atmos sound output from streaming apps.
- 4K HDR content appears in lower resolution or without HDR.
- Audio and video sync issues when using streaming apps.
Quick checks
- Verify that your HDMI cables are securely connected.
- Confirm that your receiver is set to the correct input.
- Check if the streaming app you are using supports Dolby Atmos and 4K HDR.
- Ensure that your TV is set to the correct picture mode for HDR.
Step-by-step fix
- Check HDMI Connections: Ensure that all HDMI cables are securely connected. If possible, use a high-speed HDMI cable to support 4K HDR and Atmos.
- Receiver Settings: Access your receiver's settings menu. Look for audio settings and confirm that Dolby Atmos is enabled.
- Sony Google TV Settings: Go to Settings > Display & Sound > Audio output > Audio format. Set to "Auto" (this passes the best available format including Dolby Atmos to your receiver). Some Sony models label this option "Bitstream" — select whichever passes encoded audio rather than PCM.
- Video Output Settings: In Settings > Display & Sound > HDMI signal format, select "Enhanced" for the HDMI port connected to your receiver to enable 4K HDR.
- Firmware Updates: Check for firmware updates for both your Sony Google TV and receiver. Install any available updates.
- Restart Devices: Power off your Sony TV and receiver. Wait at least 30 seconds, then power them back on (TV first, then receiver).
If it still doesn’t work
- Try connecting the Sony Google TV directly to the TV to see if Atmos and HDR work without the receiver. This can help identify if the issue lies with the receiver.
- If the problem persists, consider resetting your receiver to factory settings and reconfiguring it.
FAQ
Q: Why isn’t my Sony Google TV outputting Dolby Atmos?
A: Ensure that the audio output format is set to "Auto" (or "Bitstream" on older models) rather than PCM, and that your receiver supports Dolby Atmos.
Q: How can I tell if my HDMI cables support 4K HDR?
A: Look for cables labeled as "High Speed" or "Ultra High Speed." Using a certified cable is recommended for optimal performance.
Q: What should I do if my receiver doesn’t support Dolby Atmos?
A: You may need to upgrade to a receiver that supports Dolby Atmos to enjoy this feature.
Q: Can I use a soundbar with my Sony Google TV for Atmos?
A: Yes, as long as the soundbar supports Dolby Atmos and is connected properly.
Q: Does the streaming app need to support HDR for me to see it?
A: Yes, the streaming app must support HDR content for you to experience HDR visuals.