Samsung arc not working sonos

Quick answer

• Ensure your Samsung TV and Sonos soundbar are connected via HDMI ARC.
• Check that the HDMI cable is securely plugged into both devices.
• Make sure the TV’s audio output is set to the Sonos soundbar.
• Restart both the TV and Sonos soundbar to refresh the connection.

Symptoms

You might experience one or more of the following issues:

• No sound coming from the Sonos soundbar.
• The soundbar not recognized by the TV.
• Audio lag or distortion.
• The Sonos app shows the soundbar as offline.

Quick checks

Before diving into detailed troubleshooting, perform these quick checks:

1. Verify that the HDMI cable is an HDMI ARC-compatible cable.
2. Ensure that the TV is set to the correct HDMI input where the soundbar is connected.
3. Confirm that the Sonos soundbar is powered on and connected to Wi-Fi.
4. Check for any software updates for both the Samsung TV and Sonos soundbar.

Step-by-step fix

1. Power Cycle Devices: Unplug both the Samsung TV and Sonos soundbar from the power outlet. Wait for about 30 seconds, then plug them back in.
2. Check HDMI Connection: Make sure the HDMI cable is connected to the HDMI ARC port on the TV and the HDMI OUT (ARC) port on the Sonos soundbar.
3. Select the Right Input: On your Samsung TV, press the Home button, navigate to Settings > Sound > Sound Output, and select your Sonos soundbar.
4. Enable CEC Settings: Go to Settings > General > External Device Manager on your TV. Ensure that Anynet+ (HDMI-CEC) is turned on.
5. Adjust Audio Format: In the TV settings, go to Sound > Expert Settings and set the Digital Output Audio Format to PCM.
6. Test Audio: Play something on your TV to check if the sound is coming through the Sonos soundbar.

If you still face issues, consider using a Certified Ultra High Speed HDMI cable (paid link) to ensure optimal performance.

If it still doesn’t work

If you’ve followed all the steps and the soundbar still isn’t working, try the following:

• Reset the Sonos soundbar to factory settings.
• Check for any firmware updates for both devices and install them.
• Consult the user manuals for specific troubleshooting tips related to your model.

FAQ

Q: Why isn't my Sonos soundbar showing up on my Samsung TV?
A: Ensure that both devices are connected to the same Wi-Fi network and that HDMI-CEC is enabled.

Q: Can I use a regular HDMI cable for ARC?
A: While regular HDMI cables may work, it's recommended to use an HDMI ARC-compatible cable for best results.

Q: How do I reset my Sonos soundbar?
A: To reset, unplug the soundbar, press and hold the Play/Pause button while plugging it back in, and continue holding until the LED light flashes orange and white.

Q: What should I do if the audio is delayed?
A: Check the audio sync settings in the TV’s sound settings and adjust as necessary.

Related fixes

• Troubleshooting HDMI Connection Issues
• Fixing No Sound from Samsung TV
• How to Update Sonos Soundbar Firmware