When your Roku displays "Not Connected" or can't access streaming services, the issue is usually related to Wi-Fi connectivity problems or network configuration errors. Most connection issues can be resolved by checking your network settings and restarting your devices.
Quick answer
• Check that your Wi-Fi network is working and your Roku is within range • Restart both your Roku device and router by unplugging for 60 seconds • Reset network settings on your Roku and reconnect to Wi-Fi • Perform a factory reset if other solutions don't work
Symptoms
• Roku displays "Not Connected" message • Unable to access channels or streaming services • Wi-Fi network appears but cannot connect • Error codes displayed (such as 014.30)
Quick checks
Verify your router is working by checking if other devices can connect to Wi-Fi normally.
Check signal strength by ensuring your Roku is within reasonable range of your router.
Confirm network name by double-checking you're connecting to the correct Wi-Fi network.
Step-by-step fix
- Check current connection status by pressing the Home button on your remote
- Navigate to Settings → Network → About
- Verify network details and note any error codes (014.30 indicates network issues)
- Restart your Roku by unplugging it from power for 60 seconds
- Restart your router by unplugging it while Roku is still disconnected
- Wait 60 seconds, then plug your router back in first
- Wait for router to fully boot (all lights stable), then plug Roku back in
- Allow Roku to start up completely and check connection status
- If still not connected, go to Settings → Network → Set up connection
- Select your Wi-Fi network from the list and enter your password
- Test the connection once setup is complete
If it still isn't working
Reset network settings by going to Settings → System → Advanced system settings → Network connection reset. Confirm the reset and wait for restart, then reconnect to your Wi-Fi network.
Check for software updates at Settings → System → System update to ensure you have the latest firmware.
Perform a factory reset as a last resort by going to Settings → System → Advanced system settings → Factory reset. This will erase all settings and require complete setup.
Contact Roku support if the device still won't connect after factory reset, as this may indicate a hardware problem requiring warranty service.
FAQ
What does error code 014.30 mean? This indicates your Roku can't connect to your wireless network, usually due to router issues or incorrect network settings.
Why does my Roku keep disconnecting from Wi-Fi? Intermittent disconnections often result from weak signal strength, router overheating, or outdated firmware on either device.
Can I use ethernet instead of Wi-Fi? Yes, many Roku models have ethernet ports, or you can use a USB-to-ethernet adapter for models that support it.
How do I know if my Roku's Wi-Fi hardware is broken? If factory reset and all troubleshooting steps fail, and other devices connect fine to your network, the Wi-Fi chip may be defective.