Quick answer
- Ensure your HDMI cable is securely connected to both the PS5 and the TV.
- Try a different HDMI port on your TV.
- Use a different HDMI cable to rule out cable issues.
- Restart your PS5 and TV.
Symptoms
You may experience one or more of the following symptoms if your PS5 HDMI connection is not working:
- No signal on the TV screen.
- A blank or black screen.
- Flickering or distorted video.
- Audio issues, such as no sound or intermittent sound.
Quick checks
Before diving into detailed troubleshooting, perform these quick checks:
- Confirm that your TV is turned on and set to the correct HDMI input.
- Check for any visible damage on the HDMI cable.
- Make sure your PS5 is powered on and functioning (check for lights on the console).
- Ensure that your TV's firmware is up to date.
Step-by-step fix
- Power cycle your devices: Turn off your PS5 and TV. Unplug them from the power source, wait for about a minute, and then plug them back in.
- Inspect the HDMI cable: Look for any signs of wear or damage. If you notice any issues, consider replacing it with a Certified Ultra High Speed HDMI cable (paid link).
- Change HDMI ports: Disconnect the HDMI cable from the current port and try connecting it to another HDMI port on your TV.
- Test with another HDMI cable: If possible, use a different HDMI cable to see if the problem persists.
- Reset display settings: With the PS5 powered off, hold the power button until you hear a second beep (about seven seconds). This will boot the console in safe mode. Connect your controller via USB and select "Change Video Output" to reset the display settings.
- Update your PS5: Ensure your PS5 is running the latest system software. You can check for updates in the settings menu.
If it still doesn't work
If you've gone through all the steps and your HDMI connection is still not functioning, consider the following:
- Test the PS5 on a different TV to determine if the issue is with the console or the original TV.
- Check your TV settings for any HDMI-related options that may need adjustment.
- If the problem persists, it may be time to contact PlayStation support for further assistance.
FAQ
Q: Why is my PS5 not showing any video?
A: This could be due to a faulty HDMI cable, incorrect input settings on your TV, or an issue with the PS5 itself.
Q: Can I use a regular HDMI cable with my PS5?
A: While a regular HDMI cable may work, using a Certified Ultra High Speed HDMI cable is recommended for optimal performance.
Q: What should I do if my PS5 is stuck in safe mode?
A: If your PS5 is stuck in safe mode, try restarting it again. If the issue continues, consult the PlayStation support website for troubleshooting steps.
Q: How can I tell if my HDMI port is damaged?
A: Check for any physical damage or bent pins inside the HDMI port. If you notice anything unusual, it may require professional repair.
Related fixes
- Troubleshooting PS5 audio issues
- Fixing a blank screen on your TV
- Resolving HDMI handshake problems
