Quick answer
- Check all connections and ensure they are secure.
- Make sure the correct input source is selected on the receiver.
- Verify that the volume is turned up and not muted.
- Restart the receiver and any connected devices.
Symptoms
If your Marantz SR7005 is not producing sound, you may notice the following symptoms:
- No audio output from any source.
- Sound cuts in and out intermittently.
- Only certain channels or sources are silent.
- The receiver powers on, but there is no sound during playback.
Quick checks
Before diving into more complex troubleshooting steps, perform these quick checks:
- Ensure all cables are properly connected to the receiver and the TV or speakers.
- Confirm that the receiver is set to the correct input for the device you are using.
- Check if the receiver is muted or if the volume is set too low.
- Inspect the HDMI or audio cables for any visible damage.
Step-by-step fix
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Power Cycle the Receiver: Turn off the Marantz SR7005 and unplug it from the power outlet. Wait for about 30 seconds before plugging it back in and turning it on.
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Check Input Selection: Use the remote control to cycle through the input sources (e.g., HDMI 1, HDMI 2, etc.) to ensure you are on the correct input for your device.
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Inspect Cable Connections: Check all HDMI and audio cables for secure connections. If you suspect any cables may be faulty, consider replacing them with a Certified Ultra High Speed HDMI cable (paid link).
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Adjust Audio Settings: Access the receiver's audio settings through the on-screen menu. Ensure that the speaker configuration is set correctly and that the audio output is configured to your preference (e.g., stereo, surround).
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Check for Firmware Updates: Visit the Marantz website to see if there are any firmware updates available for your receiver. Updating the firmware can resolve sound issues.
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Reset the Receiver: If the problem persists, consider performing a factory reset. Refer to the user manual for instructions on how to reset your Marantz SR7005.
If it still doesn't work
If you've followed all the steps above and your Marantz SR7005 is still not producing sound, it may be time to consult a professional technician or contact Marantz customer support for further assistance.
Thinking About Upgrading Your AV Receiver?
If your receiver is causing recurring HDMI, eARC, or audio issues, it may be worth evaluating whether a newer model solves the problem at the hardware level. Our best AV receivers under $500 guide covers current picks with HDMI 2.1, eARC, and Dolby Atmos — including the Denon AVR-S770H and Yamaha RX-V4A which handle modern 4K/120Hz passthrough reliably.
FAQ
Q: Why is my Marantz SR7005 not producing sound from my TV?
A: Ensure that the TV is set to the correct input and that the receiver is configured to receive audio from the TV.
Q: Can a faulty HDMI cable cause sound issues?
A: Yes, a damaged or low-quality HDMI cable can lead to audio problems. Consider replacing it with a high-quality cable.
Q: How do I know if my speakers are working?
A: Connect a different audio source to the speakers directly to check if they produce sound. If they do, the issue may lie with the receiver.
Q: What should I do if only one speaker is not working?
A: Check the speaker connections and settings in the receiver. You may also want to test the speaker with a different receiver or audio source.
Q: Can I use the Marantz SR7005 with streaming devices?
A: Yes, the Marantz SR7005 is compatible with various streaming devices. Just ensure they are connected properly.