Quick answer
- Check if the receiver is powered on and not muted.
- Ensure that the correct input source is selected.
- Verify all connections, especially the HDMI cables.
- Restart the receiver and connected devices.
Symptoms
When your Marantz SR5013 is not producing sound, you may notice:
- No audio from any source (TV, streaming device, etc.).
- The receiver powers on but doesn’t output sound.
- Sound cuts out intermittently or is completely absent.
Quick checks
- Make sure the receiver is plugged in and turned on.
- Check the volume level; ensure it’s not set to zero or muted.
- Confirm that the correct input is selected on the receiver.
- Inspect all HDMI and audio cables for secure connections.
Step-by-step fix
- Power Cycle the Receiver: Turn off the Marantz SR5013, unplug it from the wall outlet, wait for about 30 seconds, and then plug it back in and power it on.
- Check Input Source: Use the remote to select the correct input source (e.g., HDMI 1, HDMI 2) that corresponds with the device you are using.
- Inspect HDMI Connections: Ensure that all HDMI cables are securely connected. If you suspect a faulty cable, consider replacing it with a Certified Ultra High Speed HDMI cable (paid link).
- Adjust Audio Settings: Navigate to the receiver’s audio settings and ensure that the speaker configuration is set correctly. Check if any settings are preventing sound output.
- Firmware Update: Check for any firmware updates for your Marantz SR5013. Sometimes, updates can resolve audio issues. You can find this option in the system settings menu.
- Factory Reset: If all else fails, you can reset the receiver to factory settings. Be aware that this will erase all custom settings. To do this, refer to the user manual for the specific steps.
If it still doesn't work
If you've tried all the above steps and still have no sound, consider reaching out to Marantz customer support for further assistance. There may be a hardware issue that requires professional help.
Thinking About Upgrading Your AV Receiver?
If your receiver is causing recurring HDMI, eARC, or audio issues, it may be worth evaluating whether a newer model solves the problem at the hardware level. Our best AV receivers under $500 guide covers current picks with HDMI 2.1, eARC, and Dolby Atmos — including the Denon AVR-S770H and Yamaha RX-V4A which handle modern 4K/120Hz passthrough reliably.
FAQ
Q: Why is my Marantz SR5013 showing a signal but no sound?
A: This could be due to incorrect audio settings or a problem with the connected device. Double-check the input source and settings.
Q: Can I use Bluetooth to stream audio?
A: Yes, the Marantz SR5013 supports Bluetooth streaming. Ensure your device is paired correctly.
Q: Is there a way to test if the speakers are working?
A: You can run a speaker test from the receiver’s setup menu to check if all speakers are functioning properly.
Q: What should I do if I hear audio from one speaker but not the others?
A: Check the speaker connections and settings in the audio configuration menu. Ensure all speakers are set up correctly.
Q: How can I improve the audio quality?
A: Consider adjusting the equalizer settings in the audio menu or using high-quality cables for better sound transmission.