Quick answer
- Restart your LG OLED TV and the streaming device or app.
- Check your internet connection for stability and speed.
- Ensure the streaming app is updated to the latest version.
- Try uninstalling and reinstalling the app in question.
Symptoms
When your LG OLED TV displays Error 137, you may experience issues such as:
- The streaming app fails to load or connect.
- Error messages appear when trying to access content.
- The app may freeze or crash during use.
Quick checks
Before diving into deeper troubleshooting, consider these quick checks:
- Confirm that your TV is connected to the internet.
- Make sure other devices on the same network can access the internet.
- Check if the streaming service is experiencing outages or maintenance.
Step-by-step fix
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Restart your devices: Turn off your LG OLED TV and unplug it from the power source. Wait for about 30 seconds, then plug it back in and turn it on. Also, restart your streaming device or app.
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Check your internet connection: Go to the TV's settings, navigate to the Network section, and run a connection test. Ensure your Wi-Fi or Ethernet connection is stable.
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Update the app: Open the LG Content Store, find the streaming app, and check for any available updates. Install any updates if necessary.
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Reinstall the app: If the app still doesn’t work, uninstall it by going to the Home menu, selecting the app, and choosing the uninstall option. Then, reinstall it from the LG Content Store.
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Factory reset (if needed): As a last resort, you can perform a factory reset. Go to Settings > All Settings > General > Reset to Initial Settings. Note that this will erase all your settings and apps.
If it still doesn’t work
If you’ve followed all the steps and Error 137 persists, consider checking for firmware updates for your TV. Go to Settings > All Settings > General > About This TV > Check for Updates. If an update is available, install it and then retry the streaming app.
FAQ
Q: What causes Error 137 on my LG OLED TV?
A: Error 137 typically arises from connectivity issues, outdated apps, or problems with the streaming service itself.
Q: Can I fix Error 137 without a factory reset?
A: Yes, most issues can be resolved by restarting your devices, checking your internet connection, and updating or reinstalling the app.
Q: How do I check if my internet is fast enough for streaming?
A: You can use an internet speed test website or app to check your download and upload speeds. Most streaming services recommend a minimum of 5 Mbps for standard definition and 25 Mbps for 4K content.
Q: Is there a way to improve my Wi-Fi signal for streaming?
A: Yes, consider moving your router closer to your TV, using a Wi-Fi extender, or connecting your TV directly to the router with an Ethernet cable.
Q: What should I do if the streaming service is down?
A: Check the service's official website or social media pages for any announcements regarding outages or maintenance.