ps5 not making sound

ps5 not making sound

The Quick Answer (TL;DR):
If your PS5 is not making sound, start by checking the audio output settings and ensure the correct HDMI device is selected. If that doesn’t work, try power cycling your console and checking your HDMI cable connections.

Symptoms

• No sound output from the PS5 during gameplay or menu navigation
• Audio works on other devices but not on the PS5
• Sound intermittently cuts out or is completely absent

Solution 1: Check Audio Output Settings

1. On your PS5, go to Settings from the home screen.
2. Select Sound.
3. Under Audio Output, ensure the correct output device is selected (e.g., HDMI OUT).
4. If using a soundbar or receiver, make sure it is set to the correct input channel.
5. Test sound by navigating back to the home screen or launching a game.

Solution 2: Power Cycle the PS5

1. Turn off your PS5 by pressing and holding the power button until you hear a second beep.
2. Once it is completely off, unplug the power cord from the back of the console.
3. Wait for 60 seconds.
4. Plug the power cord back in and turn on the PS5.
5. Check if the sound is restored.

Solution 3: Check HDMI Connections and Update Firmware

1. Ensure the HDMI cable is securely connected to both the PS5 and your TV or audio receiver.
2. If you have another HDMI cable, try swapping it out to rule out a faulty cable.
3. Go to Settings > System Software > System Software Update and check for any available updates. Install if necessary.
4. Restart your PS5 after the update and check the audio again.

Is it still broken?

If none of the above solutions work, it may indicate a hardware issue. Try connecting the PS5 to a different TV or monitor to see if sound works there. If it does not, consider contacting PlayStation Support for further assistance or repair options.