Quick answer
- Restart your PS5 and your router.
- Change DNS settings to Google DNS (8.8.8.8 and 8.8.4.4).
- Ensure your PS5 is connected to the correct Wi-Fi network.
Symptoms
- Unable to connect to the internet.
- Error code NW-102307-3 displayed on the screen.
- Slow or unstable connection when playing online.
Quick checks
- Confirm that your Wi-Fi network is functioning on other devices.
- Ensure your PS5 system software is updated.
- Check if there are any ongoing service outages from your ISP.
Step-by-step fix
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Restart your devices:
- Turn off your PS5 and unplug your router.
- Wait for 30 seconds, then plug in the router and turn on your PS5.
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Change DNS settings:
- Go to the PS5 home screen and select "Settings."
- Navigate to "Network" and choose "Set Up Internet Connection."
- Select your Wi-Fi network and choose "Advanced Settings."
- Change "DNS Settings" to "Manual."
- Enter the following:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
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Test the connection:
- After saving your DNS settings, select "Test Internet Connection" to check if the issue is resolved.
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Check network settings:
- Ensure that your PS5 is not in "Rest Mode" while trying to connect.
- Confirm that you are using the correct Wi-Fi password.
If it still doesn’t work
- Reset your router to factory settings.
- Try connecting your PS5 via Ethernet cable to rule out Wi-Fi issues.
- Contact your Internet Service Provider (ISP) for assistance.
FAQ
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What does error code NW-102307-3 mean?
- It indicates a DNS error, preventing your PS5 from accessing the internet.
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How can I check if my PS5 is updated?
- Go to "Settings," then "System Software," and select "System Software Update and Settings" to check for updates.
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Why is my PS5 not connecting to Wi-Fi?
- Possible reasons include incorrect password, network issues, or DNS settings.
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Who should I contact if the issue persists?
- Reach out to your Internet Service Provider or PlayStation support for further help.
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What is DNS and why does it matter?
- DNS (Domain Name System) translates web addresses into IP addresses. A DNS error can disrupt your internet connection.
Related fixes
For optimal performance, consider using a Certified Ultra High Speed HDMI Cable (paid link) for your PS5 setup.